Billing & Account Services

How can I pay my bill?

When is your office open?

What is the utility’s billing cycle?

Can accounts be prepaid?

What is the base charge for an average household?

What is the average usage per person?

How can I find my account number?

Why am I required to be at the residence for a meter to be set?

If we’re away for an extended time, can our bill be sent to an alternate address?

What are the phone numbers of other utilities in our area?

Stormwater

What happens when it rains?

What are we required to do with the stormwater?

What are the benefits of stormwater management?

What is the fee for stormwater management and why?

Water Treatment

Where does Morgantown's water come from?

How 'hard' is Morgantown's water?

How much water does MUB treat per day?

What is Backflow?

Is MUB water fluoridated and why?

Solid Waste (Garbage)

Was the Memorandum of Agreement (MOA) and Ordinances approved and if so, when will MUB billing begin?

What are the roles and responsibilities in the agreement?

How will this impact MUB’s water, stormwater and wastewater service?

How much will solid waste (garbage) service cost?

How will billing work?

Are there benefits to MUB providing billing services as compared to the City?

Who do I contact if I have a customer service issue in relation the solid waste services?

Water Service Line Inventory

What is a water service line?

Doesn’t MUB own all water lines?

Doesn’t MUB know the material of my water service line?

Why is MUB conducting the water service line inventory?

What exactly is MUB looking for in the water service line inventory?

Why is the Water Service Line Inventory important?

Why is MUB making my private information public?

Why am I just hearing about this?

What if I elect to not participate?

What about interior plumbing?

Does the presence of lead a line, solder, or lead fixture mean that I have lead in my water?

Will the records on my house be used by private industry such as realtors?

Where can I go to learn how to locate my water service line and determine the material for which it’s comprised?

What if I rent?

What if I find a lead or galvanized steel water service line?

What if I do not have the resources to replace a lead or galvanized steel water service line?

Looking at the map, there are areas where MUB is unsure of the material that comprises its own water lines. Why is this?

If I have questions or need assistance, what should I do?